Can I change my Password?
Yes! Simply go to the Settings Tab and select the option to “Change Password” or on web, go to www.collide.com/my-profile.
Can I change my Username?
Change is always good! Simply go to the Settings Tab and tap the “Update My Info” option. From the web you can go to www.collide.com/my-profile
What is my Username/Password?
If you’re unable to login you can click the “Forgot?” link located on the login page.
I am under the age of 13, why can’t I create a Collide account?
Such a bummer! Unfortunately, you must be 13 years of age or older to create an account and access Collide. Check back with us soon!
Why can’t I connect to Collide?
Many times restarting your browser or restarting your computer will fix connectivity issues.
If you are on a work, school, hotel, or hospital public WiFi:
Check with your network administrator to make sure services such as Collide are supported and not intentionally blocked. Note that many public networks have limited bandwidth.
If you’re using a cellular data network or satellite Internet:
If possible, try a different network. Cellular data and satellite Internet connections commonly have slower connections speeds than cable Internet or DSL.
What hardware do I need in order to Collide?
You must have a modern device (purchased in this decade) such as a laptop, tablet or mobile phone and a working connection to the internet or data plan.
Apple iOS Supported Devices (iOS 9 or newer)
iPhone 5S, 6, 6+, 6S, 6S+, 7, 7+
iPad Air, Air 2, Mini 2, Mini 3, Mini 4
What are the platform/browser requirements to Collide?
The following are the minimum/oldest versions we support:
Platform Browser Platform Browser Windows 7 Chrome 50 Mac 10. 10+ Chrome 50 Windows 7 Firefox 46 Mac 10. 10+ Firefox 46 Windows 7 Internet Explorer 11 Mac 10. 10+ Safari 9.1 Windows 10 Chrome 50 iOS9+ Safari 9 Windows 10 Firefox 46 iOS9+ App Windows 10 Internet Explorer 11 Android 4.4+ Chrome 50 Windows 10 Edge 13 Android 4.4+ Android Browser
I experienced freezing, a black screen, or pixelation when I use Collide. What's happening?
We suggest you enjoy Collide while connected to WiFi whenever possible for the best experience.
When using your phone’s data plan you may sometimes have a poor experience related to a weak signal. Especially if your device is receiving less than 2 megabytes per second download. You can always check your download speed at speedtest.googlefiber.net.
Can I change the services I offer to my fans and the rates I charge for my services?
Definitely! Simply go to the Settings Tab and tap on Creator Settings to add or remove services. To update your rates, click on Rates. Contact firstname.lastname@example.org for further help with services and rates.
How do I change the account my payments are going to?
When can I expect to receive payment for my services?
Please refer to the Creator Terms of Service for payment information.
Payouts on Collide are done weekly. Creators can get paid by check or ACH direct deposit. Please fill out a w-9 form and send the following information to email@example.com: To receive check payments send us: Full Legal Name and Physical Address. For ACH Payments – Full Legal Name, Account Name, Bank Name, Routing Number and Account Number.
How do I get started?
In order to get started on Collide, download our App from the App Store!
Is my personal number being shared for the SMS/MMS services?
No way! Your personal contact information will always be protected.
How do I price my services?
Before uploading content or taking calls/texts you want to make sure your services are priced correctly. Your fans will be paying for your content with credits that they purchase through Collide. 10 credits =$1; keep this in mind when setting your rates. Below is a breakdown of the different services you can set rates for:
Your Phone Number– This is the cost to the fan to purchase your phone number for phone calling or texting services. The fan must create a network with you before they are able to participate in the phone calling and texting services.
Fan Texts You – How much the fan is charged to send you a text.
You Text Fan- How much fans are charged for texts that you send.
Voice Calls – The per-minute rate fans are charged during phone calls.
If I miss a call does the caller get to my voicemail?
When used properly there is no way for fans to reach your voicemail. However, we do require that you update your voicemail to something that is suitable if somehow the caller gets through to it. Follow these steps for the best experience:
1. Update your personal voicemail to something that does not give your phone# away.
2. Make sure to set your availability to “OFF” in your Creator Settings when unavailable.
3. DO NOT ignore/decline calls as this sends them directly to your VM. You can still silence the call. Note: All Collide Connect numbers are area code (510).
4. DO NOT turn your phone off unless your availability is set to off. This will send calls directly to VM.
What forms of payment are accepted?
We accept all major credit cards including: Visa, Mastercard, Discover and American Express. Sorry, we unfortunately don’t accept cash, checks, or wire transfers at this time. If you are purchasing credits through the app then the in-app purchases are made through your iTunes or Google Play account. Click here to send us a message!
Can I change my payment details?
Definitely! On your next purchase, you can update the credit card on file by clicking the link: “Use another card”, which will be at the bottom of the product selection page. Click here to send us a message!
The content I purchased stopped working, can I get a refund?
Sorry to hear that :(, we aim to deliver the best experience for our users. We’d be happy to look into that for you. Click here to send us a message.
There is an unauthorized charge from Collide on my statement, what is this?
If you do not think this purchase was made by yourself or someone in your household please let us know so we can help. Scroll down on this page and click “NO” to send us a message, we’ll get right back to you!. To speed things up please provide:
Date of the transaction
Amount of the transaction
Last four numbers of the card used
If you made the purchase as an in-app purchase you will have to request the refund through either your iTunes or Google Play account.
How can I provide product feedback?
We value your opinion and want to keep improving, Click here to send us a message!
What is Collide?
Collide.com is a communication platform that allows fans to connect with their favorite creators via sms/mms text and voice calls. Fans purchase credits in the form of one-time, non-recurring products to access the different communication options offered by each creator.
Interested in a brand partnership with one of our Collide creators?Feedback
Great! We look forward to speaking with you. Please email firstname.lastname@example.org and feel free to provide initial thoughts. We will contact you shortly.
How do I unsubscribe from Collide emails?
You can manage your email notifications by going to www.collide.com/my-profile/notifications. You can also click the “Unsubscribe” link found at the bottom of our emails, but that will remove you from all our emails. Click here to send us a message!
Why can’t I call/text some content creators?
Our content creators are dedicated to providing you with personalized experiences. They are the ones who decide how they can best interact with you.
I have a press inquiry, who can I contact?
Please send all press inquiries to email@example.com .
How does the subscription option work for Collide creators?
Subscribing to a creator gets you unlimited access to all creator content. Subscriptions are billed monthly in the form of recurring credit purchases. In order to make sure you have enough credits available for the subscription we offer credit bundle packages which replenish monthly.
How do I report inappropriate/abusive content that is on Collide?
Please contact us if you feel any of the content on Collide is abusive or inappropriate. Our creators are dedicated to delivering amazing experiences to their followers and all content should follow the terms & conditions they have agreed to. Click here to send us a message!
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Recognized as a leading figure in the hospitality and food & beverage industries, entrepreneur Robert Earl is the founder and Chairman of Planet Hollywood International, Inc., the chairman of the Planet Hollywood Resort & Casino in Las Vegas, Nevada and founder of Collide. In addition to his hospitality holdings Earl is a film producer and a television personality. He is also passionate about English football.
Chief Executive Officer
Andrew Mains is a 20 year veteran of the digital and mobile entertainment world, with extensive expertise in creating new mobile platforms and apps to deliver anywhere, anytime access to entertainment content and data. He is leading the Collide team to deliver up close and personal experiences between content creators and their fans through the company’s new live video platform that offers unique on demand interaction with experts, icons and influencers of all genres. Prior to joining Collide, Andrew was the CEO of Mobile Roadie, a powerful mobile publishing and marketing platform allowing world’s leading brands to create iOS and Android apps in minutes. Among Mobile Roadie’s thousands of clients were The Rolling Stones, The Wynn Las Vegas Hotel, The World Economic Forum, Taylor Swift, Radio Disney, Cirque du Soleil, NFL, NBA and NHL teams. While serving emerging digital platforms Andrew was Advisor to FitStar, a leading fitness app that was acquired by Fitbit in 2015. Earlier in his career Andrew held multiple executive positions in the digital music space, including Vice President of Digital at Interscope Records for seven years where he directed digital strategy for the nation’s largest record company and exporter of music worldwide, including the label’s adoption of new technology to break new marketing ground and galvanize communities of fans around top music artists. While at Interscope, Andrew guided the digital marketing efforts of artists including Eminem, Gwen Stefani and U2, while participating in innovative partnerships with Apple, Microsoft and Cingular, among others. Other key roles in the digital music sector included Vice President of Sales and Marketing at Topspin, where Andrew led global sales, marketing and services teams that brought some of the world’s biggest artists and brands to the Topspin platform while guiding managers, record labels and distributors on the best methods to successfully manage direct to consumer marketing and commerce. Andrew was also a Principal of Hear No Evil, a digital music consulting entity that worked with clients including William Morris Agency, Universal Music Group and Paramount Pictures.
Chief Advertising Officer
Corey Spiegel brings 20+ years of entertainment advertising and sponsorship integration expertise to Earl Enterprises where she oversees all advertising sales, marketing, integrations and brand partnerships for Planet Hollywood International, Buca di Beppo, Earl of Sandwich and new digital entertainment content platform, Collide.
Corey and her senior sales team are responsible for generating advertising revenues, engaging and signing new sponsors, creating unique cross-platform programs for premium brands and managing all advertising campaigns.
Previously Corey was Vice President of Digital Sales at Warner Brothers where she managed a multi-million dollar transcontinental sales team across all categories for the Warner Brothers Television Group’s titles, including “Ellen”, “Extra”, TMZ, DC Entertainment, Flixster and Rotten Tomatoes.
Earlier in her career, Corey was Senior Vice President of SD Media where she ran west coast advertising sales for print and digital titles including Playboy. She also managed all integrations and advertising for the iconic Playboy Jazz Festival for 15 years signing prestigious and premium brands to “Official Sponsorship” positions.
Corey got her start in advertising working on account management and media buying and planning teams at DDB Needham Worldwide Los Angeles and Wells Rich Greene agencies in New York City.
She is a native of New Jersey and a holds a degree in advertising from the University of Pittsburgh.
Chief Technology Officer
Tony Lockard has 20+ years of experience in the implementation and operation of technology in the Media and Entertainment space. The bulk of his career has been spent leading emerging or transformative technology groups or start-ups with a focus on disruptive innovation. He enjoys the challenge of helping companies transform their technology platforms and organizations and has an extensive background in successfully leading these types of initiatives.
Tony grew up in San Antonio, Texas and graduated from Trinity University with a degree in Computer Science. After graduation he worked in the petrochemical industry and was an early pioneer in the art and science of large file-based data and media management solutions for 3D CAD and 3D Seismic workflows — big data before there was “Big Data.”
Tony began his career in Media and Entertainment at Liberty Sports in Dallas (later Fox Sports Net in Los Angeles) where he applied his knowledge in technology and file-based workflows to the management and movement of media content. In subsequent years Tony held technology leadership roles at Sony Pictures, Ascent Media, Technicolor, TMZ and most recently as VP of Technology for the global media brand Machinima. In addition to his roles at large established companies, Tony served asas CTO of several startups focused on cutting edge technologies in the media and content space, most notably Clickstar, a joint-venture between Morgan Freeman and Intel, which produced original series and movie content with major entertainment personalities bundled along with catalog studio content all delivered over the Web and via IP on set-top boxes. Clickstar was years ahead of its time and foreshadowed the current rise of Netflix and OTT revolution.
A very hands-on technologist, Tony is focused on the “deep dive” into architecture and design, and plays an active day-to-day role in mentoring his teams in best practices and patterns. He also has a very deep understanding of Agile software techniques and DevOps culture and practices. Tony is currently focused on the coming wave of transition brought on by the rise of cloud, containerization, and real-time analytics which he believes will be a sea change to the way systems and technology organizations are built, organized, and operated — not only in the consumer space but in the enterprise B2E and B2B space as well.
Vice President of Digital Marketing
Matt MacNaughton, Vice President of Digital Marketing, joins Collide with more than a decade of Digital Marketing experience including founding and serving as CEO at PromoJam for six years. While at PromoJam, Matt launched the first "Tweet to Download" social currency viral campaign in 2008, defining a new category of Social Marketing Platform. While more recently based in Sydney, Australia, Matt led a portfolio of digital marketing products for Telstra, Australia’s largest telecommunications and media company, delivering end-to-end marketing solutions for global brands including McDonald's, Dominos, and T-Mobile. Matt Studied Music Business at Northeastern University and earned his bachelor’s degree in Economics at Claremont McKenna College.
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